Hardware and Software Configurations
Do you use a Mac or a PC?
We use Mac software and Macs to do our scanning and editing (though we have a PC for other office work as well), but make sure that the file formats and hard drives we select for our customers are both PC and Mac compatible.
What scanners do you use?
We use Nikon Coolscan scanners on most slides and film. We also use a flat
bed scanner, the Epson Perfection V500 for medium format to large format slides, film and loose prints.
Can you scan without using the ICE technology?
Yes, we can turn off digital ICE. Just make sure you request
turning it off in the notes section of the order form.
Do you calibrate your monitors?
Yes, we use a hardware colorimeter and set our monitors to a gamma
of 2.2 and a temperature of 6500 K.
Which color space or profile do you use?
We normally use Ekta Space. If you have other needs please email
us to discuss them.
I can see my images but they look weird or they are too dark, what can I do?
Depending on what browser you are using you may need to check if
the color display (of the browser) is managed or non-managed. Go to this link
and find the color bar about a 1/4 of the way down on the right hand
side of the page. If the color names do not match up with the color,
your browser color is non-managed (which may be the result of why
your pictures appear off-color or too dark.
As with all questions and concerns, however, please give us a call or send us an email and we will be glad to help.
As with all questions and concerns, however, please give us a call or send us an email and we will be glad to help.
How do I make my browser "color managed"?
The simplest way for Mac users is to download Mozilla
Firefox 3 and then download
this Color Management Ad-On. The easiest fix for PC users is to
download the latest version of Safari here,
which has color management built-in. With Firefox 3 for PC or MAC you
may be able to turn color management on by typing about:config into
the address bar. To turn it on you must find
gfx.color.management.enabled change it to "true" and
restart Firefox (We have not tried this method, but have read that
this works). No current version of Internet Explorer has color
management capabilities.
What are the differences between getting a DVD-R and a 500GB Hard Drive?
Each DVD-R is $5. If you would like additional copies, each
additional DVD-R costs $5. A DVD-R can hold about 43 images at the
full 16 bit color and 4000 dpi. If you want smaller images please
contact us to discuss your needs.
Each 500GB hard drive we sell is $80. These hard drives can hold approximately 4400 images at the full 16 bit color and 4000 dpi. If you choose to upgrade to the hard drive option we will put the images onto the hard drive for you. These drives are easy to use. All you need is to have an available USB port on your computer and you are set to go.
We also allow you to send in a hard drive (include all cables and power cords) and we will gladly put your images on it for no cost. Please contact us to see how large of a hard drive you will need for your quantity of images.
Each 500GB hard drive we sell is $80. These hard drives can hold approximately 4400 images at the full 16 bit color and 4000 dpi. If you choose to upgrade to the hard drive option we will put the images onto the hard drive for you. These drives are easy to use. All you need is to have an available USB port on your computer and you are set to go.
We also allow you to send in a hard drive (include all cables and power cords) and we will gladly put your images on it for no cost. Please contact us to see how large of a hard drive you will need for your quantity of images.
What are the benefits of using a hard drive?
If you have many images, over 250, we recommend that you
consider a hard drive. This saves you the hassle of trying to sort through a
large number of DVD's to find one picture. In most
cases it also provides additional room for you to add your digital
pictures too in the future, unlike DVD-Rs that cannot have extra files
added to them.
If the hard drive fails, do you have a warranty period in which you keep backups so you can re-send the pictures to us?
The manufacturer's warranty is for 6 months on the drive. So, if a
warranty issue comes up with your drive in the 6 months, send it back
to us. We will send you a new drive and deal with the manufacturer
concerning the warranty.
Can you burn to Blu-Ray?
No, we cannot at this time.
